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Finsweet support for products

Product
Model
Paid support
Free support
Bug
Model
Paid
Paid support

Wized technical support through Zendesk for all paid project plans.

Free support

Community-driven support in Wized Community Forum.

Bug

Report form.

Model
Free
Paid support

Finsweet technical support offered in Slack. F'in Pro paid membership required.

Free support

Community-driven support in Slack.

Bug

Report with support.

Model
Free
Paid support

No formal support. Start a conversation in Slack.

Free support

No formal support. Start a conversation in Slack.

Bug

Not available.

Model
Free
Paid support

No formal support. Start a conversation in Slack.

Free support

No formal support. Start a conversation in Slack.

Bug

Report form.

Model
Free
Paid support

Not available. Product in beta.

Free support

Not available. Product in beta.

Bug

Not available.

Model
Free
Paid support

Finsweet technical support offered in Slack. F'in Pro paid membership required.

Free support

Community-driven support in Slack.

Bug

Report through support.

Model
Free
Paid support

Finsweet technical support offered in Slack. F'in Pro paid membership required.

Free support

Community-driven support in Slack.

Bug

Report through support.

Model
Free
Paid support

Not available for legal reasons.

Free support

Not available for legal reasons.

Bug

Not available.

Model
Paid
Paid support
Email
Free support
Email

Finsweet+ Community Slack

#comm- channels

Free community channels for everyone.

You can start a conversation or request support in any #comm- channel. This is 100% community driven, so there is no guarantee of response.

  • Random Webflow-related posts.
    #com-general
  • Community Attributes support.
    #com-attributes
  • All things Client-First.
    #com-clientfirst
  • Share work using Finsweet tools.
    #comm-share
  • Share your thanks for free Finsweet tools.
    #com-thanks

+ Channels

Channels for active account holders.

The Finsweet team responds in Finsweet+ channels. We make special announcements and offer human technical support.

  • All things Webflow
    +general
  • Human support
    +support
  • All things Wized.
    +wized
  • Members in GMT+ timezone.
    +gmt-plus
  • Micro community in the community.
    +flow-parents

Direct messages

Send direct messages to people you know or want to know.

Our community is active and friendly. Did someone help you? Do you recognize someone from a past event? Reach out, introduce yourself, and say hello.

Meet our team!
  • Victoria
  • Luis
  • Joseph

Pro support guidelines

01

Support for Finsweet products only.

We will not help you with non-Finsweet created tools, resources, or scripts.

02

Human support for Attributes is only for F'in Pro users.

Sign up for Pro to get access to human support. Free users can try community led support. Finsweet support reps only work with Pro users.

03

Support is not guaranteed.

We do our best to help you. It is our goal to help you. However, we can never guarantee that your project will function how you desire.

04

We can not help every use case.

We will not be able to help with every use case, even if it's related to a Finsweet product. We have a small hardworking team and do our best to service you. Our solutions work well for many use cases, but not all use cases.

#community-thanks

Thank you so much Finsweet for A) putting sweetJS & these hacks together B) responding to my question on Twitter and C) responding to my email with super helpful tips! I got my “auto-populate webflow forms from cookie data” to work! You’re F’in Sweet!

I have no idea how you guys provide such quick service for free but thank you so much! Hugely appreciated

You guys rock! Initially, I was hooked on JetBoost and after I realized it'd cost me an arm and a leg to have multiple filters, I found you guys! F'ing Sweet! :raised_hands:

Just tried out your library for the first time, Its 2:15am, and it worked! I managed to sort a list by a reference field, which is not possible natively in Webflow, but with your script, it worked it, thank you so much!

muchas gracias!!!

I’m wrapping up my first project on Webflow professionally. I’ll be honest, when Attributes came out it was over my head. Even with years of front end training (I’m a designer) on CSS and Javascript with SuperHi, I just couldn’t see the value.Flash forward to jumping in the deep end with a project utilizing Webflow, CMS, etc. A friend was unequivocally suggesting Attributes. Within a few hours of learning Webflow CMS and Attributes, I was flying. My project is near complete. I started only two weeks ago! I designed a blog at a major tech company in 2021 and we spent over 6 months building it with Contentful. I’m just kind of in shock, I think.Anyway, major thanks to the team and community here. I have so much respect and gratitude. Cheers! (edited)

HUGE thank you to Finsweet - incredible content!!! :pray:

Sweet JS First of all, thank you for your JS CMS library, it enhanced Webflow very well. I'm a full stack dev and I'm using Webflow for some of my personal projects. I was looking for a way to make filters the Ajax way inside Webflow and I discovered your library. To make a test, I try to combine two components, filters and loadmore. My goal is to filter inside all my collection list.The problem I have is that I’m using some show/hide interaction inside my collection item and a scroll into view. Scroll into view seems to block loadmore component and after a filter the show/hide interactions work only for the collection items that were visible at first page load.If you can help me on this :) because the only solution I found to resolve this was to delete all the interactions. Thanks in advance.

I've been using webflow since almost 2 years, i learned to build websites by my self from scratch. Thanks mostly to webflow and it's awesome community, i was able to learn a lot and make pretty nice websites, BUT when i discover Finsweet and Joe Krug my live change. Yes all of your products and ressources are Awesome and Free, but the knowledge and the explanations you give have NO Price!From the bottom of my heart i say THANK YOU Finsweet, THANK YOU Joe Krug for your passion and devotion.

Huge thanks to you guys for enabling us to do these advanced functionalities so easily! Also thanks for this support channel! I was encouraged to join because I've heard Joe talking about this on the F'in Growth podcast. So stoked to be here! :pray::v::skin-tone-2:

Hi FinSweet Team!Yesterday I built the CMS Slider and it took a while and due to some mistake along the way it didn’t work at first.Today:The new Attributes!! Wow like in less than 5 minutes everything working like a charm! Thank you so much!!! You guys rock

Attributs Stream was great! thanks for content like this

I’m overdue for saying this, but thank you, Finsweet, for all that you do for the Webflow community. We need groups like you to keep pushing the platform.

These hacks and incredible knowledge base are really helpful. Webflow is already great but these creative customisations only increase its capabilities. Thanks Finsweet!

Thank you for making this and doing everything you guys do. Extremely grateful to be here and just thanks for adding a ton of value to the community and helping me!

Thanks guys for the beautiful event :grinning: and I was thinking that should be three times a year, one is too little :upside_down_face:

Proper thanks to JS!

@here I just wanted to express my profound gratitude to @Sweet JS for sticking with me to solve the “referencing dynamic tabs in the URL” problem. After some trial and error, we finally have it working.Check it out.https://tabs-sandbox-a5d64a.webflow.io/

Thanks for the awesome work Joe Krug

I have to say—this community is amazing! Thank you so much for everything you do

As @Darren Harroff and others have already said - buying into Pro to help to support all F'insweet's hard work to make the Webflow community as great as it is was a no-brainer. See you in there...

You guys are freakin. awesome! Keep up the stella work. Your solutions are one step ahead of me. Just using the disable scroll attribute. Was having issues with a modal click / close. landscape mobile thingy. but then found that the ‘When visable’ option was way cleaner and easier. :thumbsup:

super happy to release www.dooken.de thank you for the amazing toolset and tipps guys!!

Just wanna say hello to everyone and a big, big THANK YOU to Finsweet for putting out all those wonderful tools and the support!!

Join Finsweet Community Slack