1. Welcome

1.1 Introduction

We're thrilled to have you use Finsweet's Products and Services. This document outlines the EU & Swiss Privacy Policy ("Policy") for individuals in the United Kingdom (UK), European Union (EU), European Economic Area (EEA), and Switzerland when you use our Services.

It covers how we at Finsweet Inc. collect, use, share, and protect your information in compliance with data protection laws. By using our Services, you're agreeing to these terms, so we recommend a careful review.

Finsweet Inc. is the company behind all the awesome Products and Services you're using. When we say "Finsweet," "we," "us," or "our" in this Policy, we’re talking about Finsweet Inc. When we say "you" or "Customer," we mean you - the individual or company using our Products and Services.

By using Finsweet's Products and Services, or accessing our content on any platform, you're agreeing to this Policy, so give them a thorough read. If you're accepting for a company or other legal entity, you're confirming you've got the authority to do so. In that case, "you" means that entity. By accepting this Policy, you're confirming that you have the right to enter into this agreement, either for yourself or on behalf of your company. If you're acting on behalf of a company, you're promising us that you have the authority to bind that company to this Policy.

Capitalized terms not defined in this Policy have the meaning given to them in our other applicable agreements referenced herein.

1.2 Products and Services

Finsweet’s “Products and Services” include:

• Products, like Wized, Attributes, Client-First, Components, and CMS Bridge 
• Content, like SEO Guide, tutorials, documentation, educational resources, affiliate links, this website (Finsweet.com and any subdomain of Finsweet.com), and YouTube content.
• Tools, like Finsweet Extension, Support Forum, Open Source initiatives, code snippets, and repos

In our Agreement, we may say “Products” or  “Services” to represent Products and Services. We’re always innovating at Finsweet, so this list of Products and Services may change. Any future Products that we create at Finsweet will also be covered under this Policy and the Agreement.

1.3 Applicable terms

When you use Finsweet's Products and Services, you're agreeing to this Policy, as well as our Acceptable Use Policy, Intellectual Property Policy, Cookie Policy, and any other applicable agreements or policies referenced on website’s legal pages (collectively, the "Agreement"). You can find these applicable agreements and policies at Finsweet.com/legal/home. If you're using specific Finsweet Products or Services, additional terms may apply—we'll make sure to let you know about those.

Remember, this Policy apply from the moment you start using our Products and Services until you decide to stop using them or your subscription ends.

Please take the time to read through this Agreement carefully. By using Finsweet's Products and Services, you're indicating that you understand and accept this Policy. If something doesn't make sense or you don't agree with part of it, please don't use our Products and Services until we've had a chance to clarify things for you.

We know that was a lot of legal language, but it's important stuff. Here's what it means in simpler terms:

1. By using our Products and Services, you're agreeing to all our terms.
2. If you don't agree, you can't use our stuff.
3. You're promising us you have the authority to agree to this Policy.
4. If you're agreeing on behalf of a company, you're confirming you have the power to do so.

2. Parties of the data

Let's clarify how we interact with you and your data:

• You: You are the one interacting with Finsweet Products and Services. This includes folks who've signed up for our newsletter, joined our Finsweet+ community, go on our website, or use our Services.
• Finsweet: Depending on how you're interacting with us, we may be a "data controller" or a "data processor":some text
  • We're a "data controller" when you provide information directly to us, like when you sign up for our newsletter or create a Finsweet account.
  • We're a "data processor" when you use our Services or Products to handle your own data, like when you're using Wized to build a web application.
• Your website's visitors: Remember that you're responsible for the privacy of your site's visitors. Make sure you have your own privacy policy in place to cover how you handle their data.

3. What we're collecting

We gather various types of personal information when you use our Services. Here's a breakdown:

• Registration data: Your name, email, maybe your social media info if you use it to log in.
• Profile data: Your bio, avatar, work portfolio, skills, freelance availability.
• Financial data: Bank details, payment info, transaction history, company billing info.
• Transaction data: Info about your Finsweet-related transactions, like client names, completed projects, publish dates.
• Online identifiers: Geolocation, browser details, OS, IP addresses.
• Interaction data: Your survey responses, community posts, authentication data, social media posts, user ID, click-stream data, and cookie data.

Remember, anything you post in our community forums or blog is public info. It could show up in search engines or be used by others, so be mindful of what you share.

4. Why we process your data

We're legally required to tell you why we process your personal information and on what legal basis. Here's the lowdown:

We may process your personal information:

• If you give us the thumbs up (consent)
• To meet our legal obligations
• To fulfill our contract with you
• In the public interest
• For your vital interests
• For our legitimate interests (like protecting our property, rights, or safety)

Here's a more detailed breakdown:

What we're doing

Keeping our Services secure

• We need to process your data to enhance security, fight spam and malware, verify identities, and comply with security laws. Without this, we can't keep our Services safe and sound.

Enforcing our terms

• We use your data to make sure everyone's playing by the rules set out in our Terms of Service. This includes investigating any suspicous activities, enforcing our agreements, and collecting fees. If we can't do this, we might have to show you the door.

Providing our Services

• We need your data to deliver our web development magic. For instance, when you're using Wized to build a web app, we need certain info to make that happen. No data, no Service - it's that simple.

Keeping you in the loop

• We use your data to send you important updates about your account, security issues, or other need-to-know info. Without this, you might miss crucial updates that affect how you use our Services.

Maintaining quality

• We process your data for quality control and staff training. This helps us keep our Services running smoothly and accurately.

Providing customer support

• When you reach out for help, we need to process your data to assist you. No data, no help - we need context to solve your problems.

Personalizing your experience

• We use your data to tailor our Services to your preferences. This could include using your social media info for authentication.

Improving our Services

• We analyze how you use our Services to make them better. This helps us develop new features and improve existing ones.

Business transactions

• In case of mergers or acquisitions, we might need to process your data. We'll give you a heads up if this happens.

Marketing

• We may send you info about events or offers. Don't worry - you can opt out anytime, free of charge.

We'll only use your data for these purposes or something very similar. If we want to share your info with third parties not mentioned here or in our Global Privacy Policy, we'll ask your permission first. You can always opt out, but keep in mind that this might limit your access to certain features.

5. Third-party data sources

We only collect data about you from third parties that you choose to connect with our Services. For example, if you decide to log in using your Google account, we'll get some info from there. We process this data to fulfill our contract with you.

6. Who else gets your data

While we handle most of the data processing ourselves, we do work with some third-party Service providers to support our Services. These include:

• Payment processors
• Cloud storage providers
• Customer support tools
• Product development tools
• IT and security Services
• Marketing and analytics tools

Don't worry - we thoroughly vet these providers and make sure they follow data protection rules that are at least as strict as ours. We'll talk more about this in the "Accountability for Onward Transfers" section.

7. How long we keep your data

We're committed to keeping your personal information safe and only holding onto it for as long as necessary. Here's a general idea of our retention periods:

• Marketing contact info (like your name and email): We keep this until you unsubscribe. After that, we add you to our "do not contact" list to respect your wishes.
• Browser data (like cookies): We keep this for up to a year from when the cookie expires or when we collected the data.
• Product usage data: We hang onto this for up to 5 years, but we delete it automatically on an ongoing basis.

If you're curious about how long we keep other types of data, just shoot us an email at [email protected].

8. International data transfers

We use approved methods to transfer your personal information in and out of the United States and other countries. For transfers to the U.S., we follow the EU-U.S. and Swiss-U.S. Data Privacy Framework, as well as the UK Extension to the EU-U.S. Data Privacy Framework.

If you want to dispute something under the Data Privacy Framework, we've got instructions for that. And if the Framework ever becomes invalid, we've got backup plans using Standard Contractual Clauses or other valid transfer methods.

9. Keeping your data safe as it travels

We're serious about protecting your data, even when we have to share it with third parties. We make sure that anyone we work with provides the same level of protection required by the Data Privacy Framework and data protection laws.

We're also clear about why we're processing your data and we stick to what we've told you we'll do with it.

If the U.S. government asks, we'll show them our privacy agreements with Service providers and third parties. And if we're ever required by law to disclose your information to public authorities, we'll let you know unless we're legally prohibited from doing so.

10. Keeping your data secure

We use top-notch physical, electronic, and administrative safeguards to protect your personal information. For the nitty-gritty details, check out Section 6 of our Global Privacy Policy.

11. Direct marketing

When we say "direct marketing," we mean communications that are all about advertising or promoting our Products and Services. This doesn't include transactional emails about your account or our Services.

For our customers, we'll only send marketing emails based on our legitimate interests or with your consent. When we're relying on legitimate interest, we'll only send you info about Services similar to what you've bought or considered before.

Not interested? No problem. You can opt out of marketing emails in your account settings, by clicking the unsubscribe link in our emails, or by dropping us a line at [email protected]. You can say no to direct marketing anytime, and it won't cost you a penny.

12. Your rights

You've got rights when it comes to your personal information. Here's what you can do:

1. Change your mind about consent: If we're processing your data based on your consent, you can withdraw that consent anytime.
2. Access and correct your data: You can ask for a copy of your data or ask us to fix any mistakes.
3. Be forgotten: In some cases, you can ask us to erase your data.
4. Data portability: You can request your data in a machine-readable format or ask us to send it to another company.
5. Limit processing: You can ask us to restrict how we use your data in certain circumstances.
6. Object to processing: You can tell us to stop processing your data in some situations.
7. Avoid automated decision-making: You have the right not to be subject to decisions based solely on automated processing, including profiling.

To exercise these rights, just email us at [email protected]. We might need to verify your identity before we can help, just to keep your data safe.

Remember, these rights aren't absolute - there are some limitations based on applicable laws.

13. When we might say no

We respect your rights, but there are times when we might have to deny your requests. This could happen when:

• We're required or allowed to say no by law
• Giving you access would negatively impact someone else's privacy
• We need to protect our rights and property
• Your request is, frankly, a bit over the top

14. What to do if you're not happy

We're committed to resolving any complaints or disputes about our privacy practices. If you've got a beef with us, here's what to do:

1. Reach out: Send us an email at [email protected]. We'll do our best to sort things out.
2. Independent dispute resolution: If we can't resolve things, we can refer your complaint to JAMS, an independent dispute resolution provider.
3. Government bodies: The Federal Trade Commission can investigate and enforce the Data Privacy Framework.
4. Binding arbitration: In some cases, you might be able to request binding arbitration before a Data Privacy Framework Panel.
5. Supervisory authority: You always have the right to file a complaint with a competent supervisory authority.

We're here to help, so don't hesitate to reach out if you have any questions or concerns.

15. Protecting young users

We take the protection of young users seriously. We don't knowingly collect personal information from anyone under the age of consent in their jurisdiction (which can be between 13 and 16 years old, depending on where you live).

If we find out we've accidentally collected data from someone underage, we'll delete it ASAP. If you know of anyone under the age of consent using our Services, please let us know and we'll take care of it.

16. If you don’t agree, stop using our services

Make sure sure you agree to this Policy and every policy that’s part of the Agreement. If you don’t, you should discontinue use of Finsweet’s Products and Services immediately.

17. Changes to this Policy

We may update this Policy from time to time to reflect changes in our Services, legal requirements, or business practices. If we make any significant changes, we'll notify you by email or by posting a prominent notice on our website before the changes become effective. We encourage you to review this Policy periodically for the latest information on our service policies. Your continued use of Finsweet's Services after any changes constitutes acceptance of the updated Policy. If you don't agree with the revised Policy, you should discontinue use of our Services.

18. Contact us

We’re ready to help clarify anything about our Agreement. 

We prefer email because we’ll receive your message quickly and be able to respond quickly. Send an email to [email protected] to get the conversation started.

If physical mail is a must, you can reach us at: Finsweet, 1001A E Harmony Rd. #15, Fort Collins, CO, 80525, United States.